Packing Advice

It is your responsibility to make sure that your parcel is securely packed to prevent damage to the inner item, other packages and injury to people who handle your parcel. You are liable for damages caused by inadequate packaging. Please refer to our Terms and Conditions Clause 7.

  1. CHOOSE QUALITY
    Ensure your box is rigid and in good condition.

  2. AVOID EMPTY SPACE
    Avoid boxes that are too big for their contents, as they risk getting crushed. Use fillers like crumpled newspapers, bubble wrap or foam to fill voids and prevent movement of your goods inside the box during shipment.

  3. PROTECT GOODS INSIDE YOUR BOX (Fragile items)
    Wrap products individually with at least 3cm of bubble wrap or foam material so it fits nicely into the box.

  4. SEAL WITH AN H pattern
    Use proper sealing tape(38mm pressure-sensitive plastic packaging tape) in an H pattern on top and bottom, and consider strapping heavier boxes.

  6. MULTIPLE ITEMS
    If you send multiple items in one package, they should be wrapped separately from each other with protection material such as bubble wrap, foam or crumbled newspaper.

  8. HEAVY ITEMS
    Further internal cushioning is required for heavy items to prevent movement during transit in order not to damage the outer packaging.

  10. LABELLING & PREPARING
    If you are re-using old boxes, try to remove all previous labels and stickers. DIY Parcel stores will help you attach new labels to your boxes.
  • Don’t cover the sender or receiver information with labels or an airway bill.
  • Don’t place tape or shrink wrap over labels.
  • Don’t wrinkle, scratch or mark the label or bar code.
  • Don’t wrap a label around the corner or directly on the edge or seam of the package.

Packing Materials

There are a wide variety of packaging materials you can use to protect your items. It's really important to use the right packaging materials.

  • Corrugated cardboard box

This is the most widely used outer packaging and the strength of the box is absolutely critical. The heavier the items, the stronger the box requirement. A common mistake is to re-use boxes that have been excessively weakened as each time a box was used, it loses rigidity and strength. If other boxes are placed on the top of your box during transit, this puts a strain on the box and eventually the walls of the box could be weaken and collapsed. Boxes are available in single, double or triple strength corrugated cardboard and we recommend using double or triple strength boxes for heavy parcles.

  • Sealing tapes

Seal your parcels with a strong self-adhesive tape. Choose a tape that is at least 38mm wide. It is best to use parcel tape rather than a standard household or stationary adhesive tape as it is stronger.

Sealing large/heavy parcels

For large and/or heavy parcels we recommend using plastic strapping or biding as well as taping. The strapping should be applied twice from end to end and twice from side to side. The binding should be tight enough to remain in position throughout delivery of the parcel, but should not cut into the edges of the carton. Strap your parcels individually, not together. 

Advantages of Sending Parcels by DIY Parcel

Below are some of the advantages of sending your parcels with our delivery service.

  • Door- to-door service - We will collect your items from the nominated collection address and deliver it to the receiver’s address in New Zealand and the country of destination.
  • Live Parcel Tracking – DIY Parcel has live tracking capabilities so you can track online the exact location of your parcel at any time.
  • Faster Delivery Times – We can deliver your parcel within New Zealand and overseas in the fastest time possible.
  • Competitive shipping cost – Delivery price matters. Enjoy our service with a great deal.



We try our best to keep this information as accurate as possible as well as up to date, but this information is subject to change at any time, so it is best to check the local official customs page before sending your items. You are liable for any issues or costs caused by a breach of tax & duty regulations of the country of destination. Please refer to our Terms & Conditions.  



Shipping to Australia

•       The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. The tax & duty threshold is the amount at which a person begins paying taxes based on the declared value of an item.

•       Australia calculates using the FOB method, which means the import duty and taxes are calculated only on the customs values of the imported goods

•       Currency: Australian dollar (AUD)

•       Calculation Method: FOB

•       Tax & duties are calculated on the price of the products only

•       Tax Threshold: 0 AUD        Tax (VAT/GST): 10%

•       Duty Threshold: 1000 AUD

Import Duty Product Categories

Shipment items in an order will have relevant duties charged at this rate

Mobiles

0%

Dry Food & Supplements

0%

Tablets

0%

Home Appliances

0%

Computers

0%

Home Gardening

5%

Cameras

0%

Toys

5%

Accessories

0%

Sports

5%

Health & Beauty

0%

Luggage

5%

Fashion

5%

Audio Video

0%

Watches

0%

Documents

5%

Jewelry

5%

Gaming

0%

Pets Accessories

5%

Books & Collectibles

0%


Shipping to South Korea

·         The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. The tax & duty threshold is the amount at which a person begins paying taxes based on the declared value of an item.

·         South Korea calculates using the CIF method, which means the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs

·         Currency: South Korean Won (KRW)

·         Calculation Method: CIF

·         Tax & duties are calculated on the price of the products and shipping costs

·         Tax Threshold: 150USD        Tax (VAT/GST): 10%

·         Duty Threshold: 150USD

Import Duty Product Categories

Shipment items in an order will have relevant duties charged at this rate

Mobiles

8%

Dry Food & Supplements

8%

Tablets

8%

Home Appliances

8%

Computers

8%

Home Gardening

8%

Cameras

0%

Toys

8%

Accessories

8%

Sports

8%

Health & Beauty

8%

Luggage

8%

Fashion

13%

Audio Video

8%

Watches

8%

Documents

0%

Jewelry

6%

Gaming

6%

Pets Accessories

12%

Books & Collectibles

1%


Shipping to the United States

·         The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. The tax & duty threshold is the amount at which a person begins paying taxes based on the declared value of an item.

·         United States calculates using the FOB method, which means the import duty and taxes are calculated only on the customs values of the imported goods

·         Currency: United States dollar (USD)

·         Calculation Method: FOB

·         Tax & duties are calculated on the price of the products only

·         Tax Threshold: 800 USD          Tax (VAT/GST): 10%

·         Duty Threshold: 800 USD

Import Duty Product Categories

Shipment items in an order will have relevant duties charged at this rate

Mobiles

0%

Dry Food & Supplements

5.6%

Tablets

0%

Home Appliances

3.7%

Computers

0%

Home Gardening

21%

Cameras

0%

Toys

0%

Accessories

7%

Sports

4.8%

Health & Beauty

5.8%

Luggage

3.4%

Fashion

10.3%

Audio Video

1.2%

Watches

0%

Documents

0%

Jewelry

0%

Gaming

0%

Pets Accessories

1.4%

Books & Collectibles

1%





What shipping services are available ?

Domestic shipping

Document and merchandise courier service within New Zealand

Weight limit is up to 25kg

-       Overnight: next business day delivery for nationwide

-       Economy: takes 2-3days between islands. Ideal where cost is more vital than speed.  

International shipping

Document and merchandise courier service to overseas

Weight limit is up to 30kg

-       International Courier: takes 2-6 working days. Trackable and cost effective.

-       International Air Parcel: takes 3-10 working days. Untrackable and lower cost than international courier

-     AION (only available to South Korea): express service carried by Aion Cargo Solutions. Takes 2-6 working days, trackable and lowest cost.




How can I track my parcel ?

Once you drop off your parcel at a DIY parcel store, you will receive a tracking number by e-mail.

Go to DIY parcel main page and search your tracking number in the top right-hand corner or you can see tracking status at dashboard if you logged in diyparcel.com.



What if I don't have scale and ruler to measure my parcel?

Try to enter estimated weight and dimension to get quote and check out. We will measure your parcel at the depot.

The quote you receive is based on the parcel details that you have entered. Surcharge will be applied for the discrepancy of measurement.



Do I need to pack my parcel?

Yes, you have to pack your parcel on your own. Please refer to the general guides on packing standard.   



Is there weight & size limit of parcel?

Yes, the maximum dimensions for each parcel has to be:

·         Weight: 25kg for domestic parcel and 30kg for international parcel

·         Volume: 0.125m3 *volume= width (m) X length (m) X height (m)

·         Length: 1.5m  



When will my parcel get picked up?

Any parcels received by 3pm will be collected on the same day, otherwise parcel collection will be done on the next business day. 



Can I send any items?

No, any prohibited items will not be sent. Please check prohibited items before packing your parcel. If we collect any prohibited items it may occurs surcharge. 

Please refer to our Terms & Conditions Clause 16 and 17.




Do I need to write down anything on my parcel?

No, our store staff will print and attach the label with the information you provided when booking






Prohibited Items

Check if your item is prohibited or restricted before packing. DIY parcel cannot deliver any prohibited or restricted items to comply with the regulations in New Zealand or the country of destination as well as for the safety reason. You are liable for the results caused by sending prohibited or restricted items. Please refer to our Terms & Conditions Clause 17.




Ammunition and Weapons

Air guns
Ammunition
Bullets
Firearms
Firearms parts1 *
Grenades (inc. imitation ones)
Weapons, including bows, crossbows and arrows, harpoons, spear guns, sling shots, catapults, swordsticks
Stun guns, tasers and stun batons



Bleaches and Poisons

Alkaline
Ammonia-based products
Asbestos
Bleach (including hair bleaches)
Chemicals (inc. chlorine for swimming pools)
Dyes (including hair and textile dyes)
Insecticides
Noxious substances
Poisons (e.g. cyanide, lead, arsenic)
Sodium
Weed killers
Zinc powder



Batteries & Corrosives

Acid (of any type)
Batteries (car or wet cell)
Electronic/electric appliances, devices & toys containing Non-Lithium-ion batteries*
Electronic/electric appliances, devices & toys containing Lithium-metal or Lithium-ion (inc. Lithium-ion polymer) batteries*
Powerbanks



Combustion Engines

Generators (fuel powered)
Purged engines



Compressed Gas

Compressed air
Fire extinguishers
Gas cylinders (e.g. camping – full or empty)
Oxygen cylinders including compressed air
Paint guns
Shock absorbers (gas or compressed air)



Explosives & Fireworks

Christmas crackers
Fireworks (e.g. skyrockets, sparklers, crackers)
Party poppers



Flammable Gas

Aerosol cans (e.g. hairspray, deodorant)
Air bag (car)
Alarm devices (gas or battery powered)
Gas (e.g. propane, butane, hydrogen, helium)



Flammable Liquids

Adhesive products (e.g. quick drying glue)
Alcohol (more than 5 litres or 70% alc/vol)
Anti-freeze
Barometers
Battery or Brake Fluid
Cleaning materials (inc. disinfectants)
Dry ice (or Liquid Nitrogen)
Essential oils (e.g. eucalyptus, tea tree)
Fertilisers
Fibre glass repair kits
Kerosene
Lighter fluid
Mercury (incl. thermometers and barometers containing mercury)
Motor fuels and petrol
Oven cleaners (containing caustic soda)
Paint (oil based)
Perfume (inc. aftershave, cologne)
Peroxides
Polish (inc. nail polish and nail polish remover)
Polyester resin kits
Solvents (any)
Turpentine
Varnish (inc. removers, thinners)



Flammable Solids

Camphor
Carbon paper
Caustic soda
Charcoal
Cleaning materials (inc. laundry detergents)
Phosphorus
Toner (e.g. photocopier; inc. cartridges)



Matches and Lighters

Blasting caps (including caps for starting or toy guns)
Fire and flint lighters
Flares (inc. theatrical, distress and smoke signals)
Igniters
Matches and cigarette lighters



Valuables

Bank (eg debit, EFTPOS or credit) and gift cards*
Bullion, coins*, currency, traveller’s cheques, bonds and shares
Collectables, antiques, paintings, sculpture or other works of art*
Jewellery2, precious metals or stones, watches*
Keys*
Negotiable instruments (inc. bearer securities, bills of exchange or uncrossed cheques)
Numismatic items*
Passports and National ID cards*
Original copies of other identity, travel, ownership or legal documents*
Stamps (unused)*
Vouchers, activated cards (loaded with monetary value), tickets for games of chance, event tickets



Other Prohibited Items

Animals except correctly packaged live organisms (bees, leeches, silkworms and harmless insects)*
Medicines or Controlled Drugs *3
First aid kits
Furs and skins (untreated)
Human or animal remains (inc. ashes, body parts and placentas)
Indecent goods
Magnets or magnetic material (inc. fridge magnets and compasses)4